Thursday, February 19, 2004
IT joins the real world
How often do you get to listen to FIVE top executives at once? Thanks to Jim Cookinham and his crew, we had that chance yesterday when DataVantage, Flashline, Tribute, KeyCorp Technology Services, and Hyland Software all sent their big guns to answer questions put to them by John Soat, senior executive editor at InformationWeek (who happens to live in Northeast Ohio).
The audience got to ask, too, and the whole atmosphere was one of comraderie and sharing. The gist of what they all said was that IT has come down from its high horse of old and is now acting on the primary lesson all successful businesses must learn: find out what your customers need
I think it was Bob Dutile of Key--the only panel member who was an end user as opposed to software maker--who said it: Gone are the days when you would buy technology just to buy it--and then look for a problem it might be able to solve. Now IT vendors have to say, how can I help you?
Thanks to NEOSA for these excellent opportunities to meet and get to know each other better.
The audience got to ask, too, and the whole atmosphere was one of comraderie and sharing. The gist of what they all said was that IT has come down from its high horse of old and is now acting on the primary lesson all successful businesses must learn: find out what your customers need
I think it was Bob Dutile of Key--the only panel member who was an end user as opposed to software maker--who said it: Gone are the days when you would buy technology just to buy it--and then look for a problem it might be able to solve. Now IT vendors have to say, how can I help you?
Thanks to NEOSA for these excellent opportunities to meet and get to know each other better.
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